Privacy policy

At THAWR, we honour ambition with reason — and that extends to how we protect your personal information. We are committed to respecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

When you engage with www.thawr.com.au, you are agreeing that we collect information necessary to fulfil your order and enhance your experience. This may include:

  • Personal details: your name, email address, billing and shipping details, and payment information.
  • Order history and device information via our store platform (Shopify).
  • Analytics and marketing data through cookies, tracking pixels, and similar technologies.

Data Retention and Security

When you place an order with us, your order information is retained via our online store platform, Shopify, and our business and marketing databases including social media. Shopify and THAWR take reasonable steps to protect your personal information by storing it in a secure environment.

You can ask us to delete this information at any time you wish.

How We Use Your Information

We use your information to:

  • Process and ship your orders.
  • Communicate with you regarding purchases, support, and brand updates.
  • Improve website performance and tailor your experience.
  • Share marketing updates (with your consent), including exclusive access and newsletters.

Direct Marketing

From time to time we may use your personal information to provide you with information about current or new products. If you do not wish to receive marketing information you may decline at any time by emailing your request to support@thawr.com.au.

Third-Party Services

Our store is powered by Shopify, which securely stores your data and may process it overseas. We may also use services such as Klaviyo, Meta Pixel, and Google tools to improve our communication and marketing.

Minors

Our services are not intended to be used by children under 16 years old. Therefore we do not knowingly collect, retain, or share data of minors.

Your Rights

You may request access to, correction, or deletion of your personal information at any time. You may also unsubscribe from marketing communications.

Changes

We meet regulatory and legal requirements to protect your private information. We may make amendments to our privacy policy to reflect new or additional regulatory and legal requirements and/or for our operational needs.

Contact

For privacy-related queries, contact us at support@thawr.com.au.